Yes, we provide all standard cleaning supplies, products, and equipment. If you prefer a specific product, you’re welcome to provide it for our team to use.

We provide services in Tomball and greater Houston area, including Cypress, Waller, Hockley, Pinehurst, Magnolia, Spring, Shenandoah, The Woodlands, and parts of Conroe.

When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

We do not offer refunds; all sales are final. However, we strive to deliver the best service possible. If something isn’t done to your expectations, please let us know within 24 hours of your cleaning. We’ll send a team back to make it right (within a 7-day window).

We understand how important it is to feel comfortable with the people in your home. Our cleaning professionals are carefully selected, background-checked, and trained to meet our standards. We also carry insurance for added peace of mind, so you can feel confident knowing your home is in good hands.

If something doesn’t go as expected during your cleaning, please let us know right away. We’ll work with you to address the issue and make it right.

Payments are processed securely through Stripe. Your full card number is not visible to us or stored by our company. Stripe uses secure payment technology that allows us to charge the card on file after your service is complete.

Log into your account and update your address in your profile. Alternatively, you can give us a call and we will update your address for you.

Log into your account and update your payment information under billing. 

You can log in to your account by clicking the “Client Login” button located at the bottom right of our website. Once logged in, you’ll be able to manage your bookings, update payment info, and view your service history.

Absolutely! Contact us and we will work out all the details!

You can cancel or reschedule your booking by logging into your account or by contacting us directly. We ask for at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice are subject to a $50 cancellation fee.

Renovation and construction-related dust and debris are outside the scope of both our standard and deep cleaning services. Post-construction cleanings require a different level of time, equipment, and labor, and we do not offer this service. To avoid scheduling issues, we ask that homes undergoing renovations are not booked for standard or deep cleaning services.

We send a team of 2–3 cleaners to every job. This team-based approach allows us to work efficiently, maintain a sharp focus on detail, and cover more ground—delivering a higher level of quality in less time.

Our team works hard to deliver great results while keeping safety, liability, and quality in mind. However, there are certain tasks we are unable to perform due to the risk of damage, safety concerns, or the specialized nature of the work.

If you’re ever unsure whether something is included in your cleaning, feel free to reach out. We’re happy to help!

The following services are not included in our cleanings:

• Cleaning bodily fluids, including blood, feces, vomit, or urine from humans or animals

• Cleaning rodent- or insect-infested homes

• Removing strong odors, including mold, smoke, animal waste, or similar odors

• Washing dishes or returning dishes to cupboards

• Cleaning dishwasher or washing machine interiors

• Providing laundry services, including washing, folding, hanging, or putting away clothes, towels, or linens

• Organizing or putting away personal items. We clean around clutter as much as possible. Items left on the floor, such as toys or shoes, may be gathered in one area so we can clean around them.

• Moving large or heavy furniture or appliances, including refrigerators, stoves, couches, or similar items

• Cleaning under, behind, or around furniture or appliances where a vacuum, mop, or duster cannot safely reach

• Cleaning spaces under furniture that are unreachable by vacuum

• Cleaning inside display cabinets, delicate items, collectibles, or items inside cabinets

• Moving vases, hung pictures, fragile décor, or other delicate items

• Cleaning dog beds or removing excessive pet hair from upholstery

• Cleaning walls, heavy wall marks, stains, or painted surfaces that could be damaged during cleaning

• Cleaning light bulbs

• Deep carpet or floor cleaning, including steam cleaning, waxing, polishing, or similar services

• Scraping or removing paint, glue, stickers, caulking, adhesive, grout haze, or other residues

• Cleaning any outdoor areas, garages, patios, porches, or exterior spaces unless specifically quoted

• Full interior or exterior window washing, screens, tracks, and high glass unless added separately. We do not use tall ladders to clean high windows or glass panels.

• Removing, washing, scrubbing, or individually detailing blinds. Light dusting may be included when reachable, but blinds with heavy buildup, grease, stains, stuck-on dust, or fragile/damaged slats may not come fully clean and may be skipped if cleaning could cause damage.

• Climbing higher than a 2-step ladder

• Cleaning areas or items that are out of reach with an extended duster while standing on a 2-step ladder

• Performing services while other contractors are actively working in the home, including plumbers, painters, construction crews, or similar workers

• Post-construction or post-renovation cleaning unless specifically quoted and approved in advance. This includes heavy dust, drywall dust, paint, grout haze, adhesive, stickers, caulking residue, and renovation debris.

Please note: While this list covers our most common exclusions, it may not include every situation. If a task presents a safety concern, risk of damage, or falls outside our standard cleaning scope, our team may be unable to complete it.

If you’re unsure whether something is included, please reach out before your appointment and we’ll be happy to clarify.